LJ Training Ltd

Practical Problem Solving

The problems we encounter every day in our lives are many and varied.  Some are easily identified and resolved, others are disguised behind a barrage of symptoms and ‘red herrings’.  The biggest problem-solving mistake is dealing with symptoms of a problem rather than its root causes.  When symptoms are treated, first-aid decisions are made.  Then old symptoms reappear, or new ones emerge, and the same old problem returns.

 This one day participative course enables you to go through all stages of identifying problems, generating options, deciding on the best option and implementing the solution. 

Who will benefit

This course will be useful for people expecting to solve problems within their working environment.

Course Objectives

By the end of the course you will be able to:

• Explain the difference between divergent and convergent thinking.
• Recognise what a problem is and how it should be defined.
• Apply a 6-step process to manage your approach to problem solving.
• Use four techniques to aid problem solving.
• Explain how to implement solutions.

Course Content

• A day in the life of a problem - Introduction
• What is a problem? – Recognition
• Clearing the wood from the trees – Labelling
• When is a problem not a problem? – Root cause analysis
• Look beyond the first idea – Optional solutions
• How and what do we evaluate? – Decision making
• So what do we do now? – Action Planning

Duration

     1 Day

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