LJ Training Ltd |
| Providing training and consultancy for ITIL |
ITIL Bespoke Training
Effective Report Writing
Practical Problem Solving
Turning Doubter into Champions
ITIL Overview
For many organisations wanting to improve their IT services, the Information Technology Infrastructure Library (ITIL) is the tool they employ to make that improvement. Their staff however may be umfamilar with ITIL. What is it and how does it affect them?
This one day participative course introduces you to ITIL concepts and processes, and demonstrates the relevance of ITIL to your work.
Who will benefit
This course will be useful to experienced Service Management staff not familiar with the Information Technology Infrastructure Library.
Course Objectives
By the end of the course you will be able to:
- Describe the reasons for implementing ITIL .
- Identify each process within Service Support and Service Delivery.
- Explain the relationships between processes.
- Create proposals for applying ITIL concepts to the delegates work environment.
Course Content
- What is ITIL?
- A Day in The Life of...
- (Participants will walk an incident through all functions & processes of Service Support. )
- Delivering Excellent Service
- (Throughout this session, participants will become managers of a process, ensuring with their colleagues the improvement in service required from the morning's session.)
- What Do You Propose?
- (Participants will create proposals for implementing ITIL within their departments.)
1 Day