LJ Training Ltd

Lynn Jackson is an experienced facilitator and trainer of all things ITIL, particularly specialising in Service Desk, Incident and Service Level Management.   She has been working within the IT industry for over 15 years and training IT personnel in technical and business skills for eight years. She has trained Blue Chip companies in the use of their chosen software and attendant interpersonal/business skills, and coached managers in the implementation of ITIL.

Lynn is a Member of the Institute of Service Management and an Associate Member of the Chartered Institute of Personnel and Development.

Lynn's qualifications include:

• Manager's Certificate in IT Service Management
• CIPD Certificate in Training Practice
• ISEB Accredited Trainer
• BS15000 Internal Auditor