LJ Training Ltd

Turning Doubters into Champions

Addressing the human element of change is the key to success in organisation restructuring, mergers, reengineering.  When we understand why people resist change, we can move forward and develop ways of addressing resistance to make it work with instead of against us.

CIT is an approach to managing the change process, achieving commitment of all parties’ involved and providing skills to gain best business advantage.

During this participative two day course we will; identify the different stakeholders involved in the implementation of ITIL within your company; review the reactions people have to change and provide strategies for your managers to help people move through the process as smoothly as possible.

Who will benefit

This course will be useful for all managers responsible for ensuring effective implementation of ITIL resulting in recognisable business benefits.

Course Objectives

By the end of the course you will be able to:

• Review the stakeholders in ITIL implementation
• Consider what impact ITIL implementation has on the stakeholders
• Look at the strategies you can use to help stakeholders cope with change
• Develop a plan to ensure the strategies are put into place for the benefit of all

Course Content

Day 1

• Where are we now?
• Reviewing current strategies – are they working?
• The structure of change
• Where is the company in the change process?
• Why people resist
•  What have they lost, what will they gain?
• The stakeholders
• Who are they, where do they stand?
• Introduction to CIT

 Day 2

• Where do we want to be?
• What power do we have?
• The plan:
• Communication
• Inclusion
• Training
• What next?

 Duration

     2 Days

Copyright ©2000 - 2007 LJ Training Limited - all rights reserved