Welcome to TiddlyWiki created by Jeremy Ruston, Copyright © 2007 UnaMesa Association
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<link rel='alternate' type='application/rss+xml' title='RSS' href='index.xml' />
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Background: #fff
Foreground: #000
PrimaryPale: #8cf
PrimaryLight: #18f
PrimaryMid: #04b
PrimaryDark: #014
SecondaryPale: #ffc
SecondaryLight: #fe8
SecondaryMid: #db4
SecondaryDark: #841
TertiaryPale: #eee
TertiaryLight: #ccc
TertiaryMid: #999
TertiaryDark: #666
Error: #f88
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/* the 'a' is required for IE, otherwise it renders the whole tiddler in bold */
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/*}}}*/
/***
StyleSheet for use when a translation requires any css style changes.
This StyleSheet can be used directly by languages such as Chinese, Japanese and Korean which need larger font sizes.
***/
/*{{{*/
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#sidebarOptions {font-size:1.05em;}
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/*}}}*/
/*{{{*/
@media print {
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#displayArea {margin: 1em 1em 0em 1em;}
/* Fixes a feature in Firefox 1.5.0.2 where print preview displays the noscript content */
noscript {display:none;}
}
/*}}}*/
<!--{{{-->
<div class='header' macro='gradient vert [[ColorPalette::PrimaryLight]] [[ColorPalette::PrimaryMid]]'>
<div class='headerShadow'>
<span class='siteTitle' refresh='content' tiddler='SiteTitle'></span>
<span class='siteSubtitle' refresh='content' tiddler='SiteSubtitle'></span>
</div>
<div class='headerForeground'>
<span class='siteTitle' refresh='content' tiddler='SiteTitle'></span>
<span class='siteSubtitle' refresh='content' tiddler='SiteSubtitle'></span>
</div>
</div>
<div id='mainMenu' refresh='content' tiddler='MainMenu'></div>
<div id='sidebar'>
<div id='sidebarOptions' refresh='content' tiddler='SideBarOptions'></div>
<div id='sidebarTabs' refresh='content' force='true' tiddler='SideBarTabs'></div>
</div>
<div id='displayArea'>
<div id='messageArea'></div>
<div id='tiddlerDisplay'></div>
</div>
<!--}}}-->
<!--{{{-->
<div class='toolbar' macro='toolbar [[ToolbarCommands::ViewToolbar]]'></div>
<div class='title' macro='view title'></div>
<div class='subtitle'><span macro='view modifier link'></span>, <span macro='view modified date'></span> (<span macro='message views.wikified.createdPrompt'></span> <span macro='view created date'></span>)</div>
<div class='tagging' macro='tagging'></div>
<div class='tagged' macro='tags'></div>
<div class='viewer' macro='view text wikified'></div>
<div class='tagClear'></div>
<!--}}}-->
<!--{{{-->
<div class='toolbar' macro='toolbar [[ToolbarCommands::EditToolbar]]'></div>
<div class='title' macro='view title'></div>
<div class='editor' macro='edit title'></div>
<div macro='annotations'></div>
<div class='editor' macro='edit text'></div>
<div class='editor' macro='edit tags'></div><div class='editorFooter'><span macro='message views.editor.tagPrompt'></span><span macro='tagChooser excludeLists'></span></div>
<!--}}}-->
To get started with this blank TiddlyWiki, you'll need to modify the following tiddlers:
* SiteTitle & SiteSubtitle: The title and subtitle of the site, as shown above (after saving, they will also appear in the browser title bar)
* MainMenu: The menu (usually on the left)
* DefaultTiddlers: Contains the names of the tiddlers that you want to appear when the TiddlyWiki is opened
You'll also need to enter your username for signing your edits: <<option txtUserName>>
These InterfaceOptions for customising TiddlyWiki are saved in your browser
Your username for signing your edits. Write it as a WikiWord (eg JoeBloggs)
<<option txtUserName>>
<<option chkSaveBackups>> SaveBackups
<<option chkAutoSave>> AutoSave
<<option chkRegExpSearch>> RegExpSearch
<<option chkCaseSensitiveSearch>> CaseSensitiveSearch
<<option chkAnimate>> EnableAnimations
----
Also see AdvancedOptions
The APM Group is an accreditation, certification and qualification body for Programme, Project Management and IT Service Management.
LJ Training can work with your company in creating specific ITIL training for business and IT specialists.
Previous training has included:
*Supplier (Vendor) Management
*Service Level Management Overview
*Preparing a Business Plan for ITIL
*ITIL Implementation Overview
*Moving to ISO/EC20000
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce.
Background: #fff
Foreground: #000
PrimaryPale: ##99CCFF
PrimaryLight: #6699CC
PrimaryMid: #336699
PrimaryDark: #003366
SecondaryPale: #ffc
SecondaryLight: #fe8
SecondaryMid: #db4
SecondaryDark: #841
TertiaryPale: #eee
TertiaryLight: #ccc
TertiaryMid: #999
TertiaryDark: #666
Error: #f88
''BT (UK)''
Service Process Design Lead for the London LSP NHS Programme. Responsible for developing Service Management/ITIL processes; creating Service Management Plans; implementing BS15000 for PACS and ensuring compliance to BS15000.
Service Implementation Manager for PACS (a subset of London LSP); managing staff, suppliers and 3rd party service provision.
''Various (Europe)''
Accredited ITIL Trainer for major Training Providers, training in ITIL/ITSM Foundation and Manager's Certificate.
''BT EXACT (UK)''
ITIL Process Consultant for the NHS NPfIT Project for NEE&EM LSP. Created Incident, Change and Problem Management processes and procedures for the Production environment. Considered an ITIL subject matter expert. Advised on BS15000 compliance.
''BNP Paribas (UK)''
Advised on the introduction of a Major Incident Management process and presented the resultant process to Management and staff.
''DHL (UK)''
Took part in the Global Service Desk project, which had as its primary aim the improvement of IT Service Delivery to DHL sites all over the world. As a Master Trainer I was responsible for designing bespoke training sessions for UK and Ireland locations. (The GSD project was part of ITIL implementation, which helped DHL to comply with the Sarbanes-Oxley (SOX) Act, 2002).
''MG Rover Group (UK)''
Introduced Service Level Management and the new role of Service Leader to the IT Support teams. Trained all levels from Managers to Service Leaders.
''Nestle SA (Switzerland)''
Personally trained > 300 people in the Peregrine ~ServiceCenter software and Service Management (SM) as per ITIL standards. Advised on ITIL processes. Created courses, handouts and reference guides. Returned to provide ITIL/training support for Phase 2 of ITIL/Peregrine implementation (Change Management).
''~Hewlett-Packard (Denmark & UK)''
Training in HP ~OpenView Service Desk software and Service Management (SM) as per ITIL standards. Provide advice to clients relating to implementing Service Desk and ITIL. Training in Implementation and Process Design as well as Application Coordinator roles. Training in Essentials in ITSM (EXIN Exam) for HP Denmark. (Freelance basis)
''ICL''
Trained in the Peregrine/ICL ~ServiceCenter software as per ITIL standards.
''Marks and Spencer''
Trained in the Peregrine/ICL ~ServiceCenter software. Training middle managers in Service Level Management (SLM) as per ITIL standards. Facilitated workshops looking at implementation of SM (processes). Coached on Customer Service, Assertiveness and Practical Problem Solving.
''Lynn Jackson''
MISM, Associate of the CIPD
Lynn Jackson is a highly skilled consultant with extensive skills in Service Management (ITIL), Service implementation, ISO/IEC 20000 implementation and assurance and Business Analysis. Her experience has been gained through working on several high profile programmes in public and private sector environments, including telecoms, retail, NHS; health and training. She offers considerable Service Management and Business Analysis consultancy expertise, with the ability to contribute innovative ideas and deliver viable solutions, using up-to-date tools, methodological and technological knowledge.
Lynn is a Member of the Institute of Service Management and an Associate Member of the Chartered Institute of Personnel and Development.
Lynn's qualifications include:
*Manager's Certificate in IT Service Management
*CIPD Certificate in Training Practice
*ISEB Accredited Trainer
*ISO/IEC 20000 Internal Auditor & Consultant
Do you have questions on Service Management, ITIL or related business training and consultancy?
You may contact us in one of many ways:
!Phone
''Tel:'' +44 (0) 1158 714880
''Voip:'' +44 (0) 5600 031720
''Mob:'' +44 (0) 7870 233251
!Feedback Form
Submit your feedback and/or comments directly to LJ Training Ltd
NOTE: Fields with an asterisk (*) are required fields
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[[Home]]
[[What is ITIL?]]
Do you need to implement ITIL?
LJ Training can assist you in implementing ITIL and setting up a Service Management team.
Do you have ITIL in place and now need to improve your Service offering?
LJ Training can assist you in by reviewing your existing Service Management processes and facilitating Service improvements.
*Training from awareness to certification
*Consultancy from implementing to improvement
For many organisations wanting to improve their IT services, the Information Technology Infrastructure Library (ITIL) is the tool they employ to make that improvement. Their staff however may be umfamilar with ITIL. What is it and how does it affect them?
This one day participative course introduces you to ITIL concepts and processes, and demonstrates the relevance of ITIL to your work.
Who will benefit
This course will be useful to experienced Service Management staff not familiar with the Information Technology Infrastructure Library.
Course Objectives
By the end of the course you will be able to:
*Describe the reasons for implementing ITIL .
*Identify each process within Service Support and Service Delivery.
*Explain the relationships between processes.
*Create proposals for applying ITIL concepts to the delegates work environment.
Course Content
*What is ITIL?
*A Day in The Life of...
*(Participants will walk an incident through all functions & processes of Service Support. )
*(Throughout this session, participants will become managers of a process, ensuring with their colleagues the improvement in service required from the morning's session.)
* What Do You Propose?
*(Participants will create proposals for implementing ITIL within their departments.)
Duration
1 Day
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce.
''Statutory Company Information''
LJ Training Limited is registered in England & Wales, registered number 4229199, with a registered office at 7 Eleanor Crescent, Stapleford, Nottingham, ~NG9 8BH, England
LJ Training Limited is registered for Value Added Tax, number GB 856 5283 93.
LJ Training Limited is registered with the Information Commissioner under the Data Protection Act 1998, registration number Z9826406.
''Jurisdiction and Country of Origin''
The Country of Origin shall be considered to be England & Wales (or as the context may require, the United Kingdom).
Any agreements or contracts shall be construed in accordance with the laws of England & Wales and all disputes, claims or proceedings between the parties relating to the validity, construction or performance of such agreements or contracts shall be subject to the exclusive jurisdiction of the Courts of England & Wales.
''Trademarks''
All trademarks (whether registered or unregistered) are acknowledged as the property of their respective owners.
|[[ITIL|http://www.itil.co.uk/]]|The Information Technology Infrastructure Library|
|[[itSMF|http://www.itsmfi.org/]]|The information technology Service Management Forum aims to develop and promote industry best practice in service Management and engender professionalism within service management personnel.|
|[[BSI|http://www.bsi-global.com/]]|The British Standards Institute is the world's leading standards organisation. Working with the itSMF, BSI recently launched the new standard IS/EC 20000. This aims to assist specification for IT service management to ensure suppliers provide the right standard of service.|
|[[IoSM|http://www.iosm.com/]]|Institute of Service Management aims to promote and support the standing of its members by establishing high standards of professional and ethical conduct, ensuring continuing professional development of its members in order to demonstrate their competence and commitment.|
|[[ISEB|http://www.bcs.org/server.php?show=nav.5732]]|Information Security Examinations Board (ISEB) qualifications add value to professional careers by providing both the means and the platform for recognition and enhanced career development.|
|[[Book Store|http://astore.amazon.co.uk/wwwljtraining-21]]|A selection of Core ITIL books and supporting Service Management books hosted by Amazon.|
|[[itSkeptic|http://www.itskeptic.org/]]|An alternative view on ITIL, as debate aids clarity!|
[[Home]]
[[What is ITIL?]]
[[Training Portfolio]]
[[Consultancy Portfolio]]
[[Consultant Profile]]
[[Book Store|http://astore.amazon.co.uk/wwwljtraining-21/]]
[[Links]]
[[Contact Us]]
[[Legal Information]]
[[Privacy Policy]]
Content © 2000 - 2009 LJ Training Ltd
TiddlyWiki <<version>>
© 2009 [[UnaMesa|http://www.unamesa.org/]]^^
Office of Government Commerce
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce
The OGC owns ITIL® and oversees the development of the Library (performed by the [[itSMF]]); the printing of the core ITIL® books (performed by the [[TSO]]) and the accreditation of Qualifications (performed by the [[APMG]]).
LJ Training Ltd is registered with the Information Commissioner under the Data Protection Act 1998, and is committed to respecting your online privacy.
''Orders''
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
''Personally identifiable information''
We DO NOT Share Personally Identifiable Information with Third Parties.
''Log Files''
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
''Cookies''
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not use cookies on this site.
''Links to Other Sites''
This Web site contains links to other sites that are not owned or controlled by LJ Training Ltd. Please be aware that we, LJ Training Ltd, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
''Changes in this Privacy Policy''
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
''Contact Us''
If you have any questions or suggestions regarding our privacy policy, please use our Contact Form
Providing training and consultancy for ITIL and ISO/IEC 20000
[<img[LJTsmall.gif]] LJ Training Ltd
The Stationery Office
Publishers for the UK Government.
LJ Training provides both ITIL and Business skills training required to support Service Management. This training benefits from having an experienced consultant bringing the work place into the classroom.
Previous training has included:
*Supplier (Vendor) Management
*Service Level Management Overview
*Preparing a Business Plan for ITIL
*ITIL Implementation Overview
*Moving to ISO/EC20000
*[[ITIL Overview]]
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce [[OGC]].
ITIL documents industry best practice for the support and delivery of IT services. It was developed in the late 1980’s for the UK government but quickly gained credence in the business community as it is applicable to all organisations whose success depends on the effective use of IT. The latest version of ITIL (version 3) covers the full Service Lifecycle:
*''Service Strategy''
*''Service Design''
*''Service Transition''
*''Service Operation''
*''Continual Service Improvement''
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce [[OGC]].
One of the main Objectives of ITIL is to assist IT service provider organisations “to improve IT efficiency and effectiveness whilst improving the overall quality of service to the business within imposed cost constraints”.
The specific goals of IT are to develop and maintain IT service that:
*Develop and maintain good and responsive relationships with the business
*Meet the existing IT requirements of the business
*Are easily developed and enhanced to meet future business needs, within appropriate time scales and costs
*Make effective and efficient use of all IT resources
*Contribute to the improvement of the overall quality of IT service within the imposed cost constraints.
Some benefits realised by many IT organisations through implementing ITIL and processes based on “best practice” guidelin es [1] include:
*Continuous improvement in the delivery of quality IT services
*Reduced long term costs through improved Return on Investment (ROI) or reduced Total Cost of Ownership (TCO) through process improvement
*Reduced risk of not meeting business objectives, through the delivery of rapidly recoverable, consistent services
*Processes and procedures that can be audited for compliance to “best practice” guidelines.
[1] Research performed by the IT Service Management Forum [[itSMF]]
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce [[OGC]].
IT Service Management Forum
A not-for-profit organisation, promoting IT Service Management "best practice", standards and qualifications since 1991.
You can find more information about the itSMF at http://www.itsmf.com/index.asp