<!--{{{-->
<link rel='alternate' type='application/rss+xml' title='RSS' href='index.xml' />
<!--}}}-->

Background: #fff
Foreground: #000
PrimaryPale: #8cf
PrimaryLight: #18f
PrimaryMid: #04b
PrimaryDark: #014
SecondaryPale: #ffc
SecondaryLight: #fe8
SecondaryMid: #db4
SecondaryDark: #841
TertiaryPale: #eee
TertiaryLight: #ccc
TertiaryMid: #999
TertiaryDark: #666
Error: #f88

/*{{{*/
body {background:[[ColorPalette::Background]]; color:[[ColorPalette::Foreground]];}

a {color:[[ColorPalette::PrimaryMid]];}
a:hover {background-color:[[ColorPalette::PrimaryMid]]; color:[[ColorPalette::Background]];}
a img {border:0;}

h1,h2,h3,h4,h5,h6 {color:[[ColorPalette::SecondaryDark]]; background:transparent;}
h1 {border-bottom:2px solid [[ColorPalette::TertiaryLight]];}
h2,h3 {border-bottom:1px solid [[ColorPalette::TertiaryLight]];}

.button {color:[[ColorPalette::PrimaryDark]]; border:1px solid [[ColorPalette::Background]];}
.button:hover {color:[[ColorPalette::PrimaryDark]]; background:[[ColorPalette::SecondaryLight]]; border-color:[[ColorPalette::SecondaryMid]];}
.button:active {color:[[ColorPalette::Background]]; background:[[ColorPalette::SecondaryMid]]; border:1px solid [[ColorPalette::SecondaryDark]];}

.header {background:[[ColorPalette::PrimaryMid]];}
.headerShadow {color:[[ColorPalette::Foreground]];}
.headerShadow a {font-weight:normal; color:[[ColorPalette::Foreground]];}
.headerForeground {color:[[ColorPalette::Background]];}
.headerForeground a {font-weight:normal; color:[[ColorPalette::PrimaryPale]];}

.tabSelected{color:[[ColorPalette::PrimaryDark]];
	background:[[ColorPalette::TertiaryPale]];
	border-left:1px solid [[ColorPalette::TertiaryLight]];
	border-top:1px solid [[ColorPalette::TertiaryLight]];
	border-right:1px solid [[ColorPalette::TertiaryLight]];
}
.tabUnselected {color:[[ColorPalette::Background]]; background:[[ColorPalette::TertiaryMid]];}
.tabContents {color:[[ColorPalette::PrimaryDark]]; background:[[ColorPalette::TertiaryPale]]; border:1px solid [[ColorPalette::TertiaryLight]];}
.tabContents .button {border:0;}

#sidebar {}
#sidebarOptions input {border:1px solid [[ColorPalette::PrimaryMid]];}
#sidebarOptions .sliderPanel {background:[[ColorPalette::PrimaryPale]];}
#sidebarOptions .sliderPanel a {border:none;color:[[ColorPalette::PrimaryMid]];}
#sidebarOptions .sliderPanel a:hover {color:[[ColorPalette::Background]]; background:[[ColorPalette::PrimaryMid]];}
#sidebarOptions .sliderPanel a:active {color:[[ColorPalette::PrimaryMid]]; background:[[ColorPalette::Background]];}

.wizard {background:[[ColorPalette::PrimaryPale]]; border:1px solid [[ColorPalette::PrimaryMid]];}
.wizard h1 {color:[[ColorPalette::PrimaryDark]]; border:none;}
.wizard h2 {color:[[ColorPalette::Foreground]]; border:none;}
.wizardStep {background:[[ColorPalette::Background]]; color:[[ColorPalette::Foreground]];
	border:1px solid [[ColorPalette::PrimaryMid]];}
.wizardStep.wizardStepDone {background:[[ColorPalette::TertiaryLight]];}
.wizardFooter {background:[[ColorPalette::PrimaryPale]];}
.wizardFooter .status {background:[[ColorPalette::PrimaryDark]]; color:[[ColorPalette::Background]];}
.wizard .button {color:[[ColorPalette::Foreground]]; background:[[ColorPalette::SecondaryLight]]; border: 1px solid;
	border-color:[[ColorPalette::SecondaryPale]] [[ColorPalette::SecondaryDark]] [[ColorPalette::SecondaryDark]] [[ColorPalette::SecondaryPale]];}
.wizard .button:hover {color:[[ColorPalette::Foreground]]; background:[[ColorPalette::Background]];}
.wizard .button:active {color:[[ColorPalette::Background]]; background:[[ColorPalette::Foreground]]; border: 1px solid;
	border-color:[[ColorPalette::PrimaryDark]] [[ColorPalette::PrimaryPale]] [[ColorPalette::PrimaryPale]] [[ColorPalette::PrimaryDark]];}

.wizard .notChanged {background:transparent;}
.wizard .changedLocally {background:#80ff80;}
.wizard .changedServer {background:#8080ff;}
.wizard .changedBoth {background:#ff8080;}
.wizard .notFound {background:#ffff80;}
.wizard .putToServer {background:#ff80ff;}
.wizard .gotFromServer {background:#80ffff;}

#messageArea {border:1px solid [[ColorPalette::SecondaryMid]]; background:[[ColorPalette::SecondaryLight]]; color:[[ColorPalette::Foreground]];}
#messageArea .button {color:[[ColorPalette::PrimaryMid]]; background:[[ColorPalette::SecondaryPale]]; border:none;}

.popupTiddler {background:[[ColorPalette::TertiaryPale]]; border:2px solid [[ColorPalette::TertiaryMid]];}

.popup {background:[[ColorPalette::TertiaryPale]]; color:[[ColorPalette::TertiaryDark]]; border-left:1px solid [[ColorPalette::TertiaryMid]]; border-top:1px solid [[ColorPalette::TertiaryMid]]; border-right:2px solid [[ColorPalette::TertiaryDark]]; border-bottom:2px solid [[ColorPalette::TertiaryDark]];}
.popup hr {color:[[ColorPalette::PrimaryDark]]; background:[[ColorPalette::PrimaryDark]]; border-bottom:1px;}
.popup li.disabled {color:[[ColorPalette::TertiaryMid]];}
.popup li a, .popup li a:visited {color:[[ColorPalette::Foreground]]; border: none;}
.popup li a:hover {background:[[ColorPalette::SecondaryLight]]; color:[[ColorPalette::Foreground]]; border: none;}
.popup li a:active {background:[[ColorPalette::SecondaryPale]]; color:[[ColorPalette::Foreground]]; border: none;}
.popupHighlight {background:[[ColorPalette::Background]]; color:[[ColorPalette::Foreground]];}
.listBreak div {border-bottom:1px solid [[ColorPalette::TertiaryDark]];}

.tiddler .defaultCommand {font-weight:bold;}

.shadow .title {color:[[ColorPalette::TertiaryDark]];}

.title {color:[[ColorPalette::SecondaryDark]];}
.subtitle {color:[[ColorPalette::TertiaryDark]];}

.toolbar {color:[[ColorPalette::PrimaryMid]];}
.toolbar a {color:[[ColorPalette::TertiaryLight]];}
.selected .toolbar a {color:[[ColorPalette::TertiaryMid]];}
.selected .toolbar a:hover {color:[[ColorPalette::Foreground]];}

.tagging, .tagged {border:1px solid [[ColorPalette::TertiaryPale]]; background-color:[[ColorPalette::TertiaryPale]];}
.selected .tagging, .selected .tagged {background-color:[[ColorPalette::TertiaryLight]]; border:1px solid [[ColorPalette::TertiaryMid]];}
.tagging .listTitle, .tagged .listTitle {color:[[ColorPalette::PrimaryDark]];}
.tagging .button, .tagged .button {border:none;}

.footer {color:[[ColorPalette::TertiaryLight]];}
.selected .footer {color:[[ColorPalette::TertiaryMid]];}

.sparkline {background:[[ColorPalette::PrimaryPale]]; border:0;}
.sparktick {background:[[ColorPalette::PrimaryDark]];}

.error, .errorButton {color:[[ColorPalette::Foreground]]; background:[[ColorPalette::Error]];}
.warning {color:[[ColorPalette::Foreground]]; background:[[ColorPalette::SecondaryPale]];}
.lowlight {background:[[ColorPalette::TertiaryLight]];}

.zoomer {background:none; color:[[ColorPalette::TertiaryMid]]; border:3px solid [[ColorPalette::TertiaryMid]];}

.imageLink, #displayArea .imageLink {background:transparent;}

.annotation {background:[[ColorPalette::SecondaryLight]]; color:[[ColorPalette::Foreground]]; border:2px solid [[ColorPalette::SecondaryMid]];}

.viewer .listTitle {list-style-type:none; margin-left:-2em;}
.viewer .button {border:1px solid [[ColorPalette::SecondaryMid]];}
.viewer blockquote {border-left:3px solid [[ColorPalette::TertiaryDark]];}

.viewer table, table.twtable {border:2px solid [[ColorPalette::TertiaryDark]];}
.viewer th, .viewer thead td, .twtable th, .twtable thead td {background:[[ColorPalette::SecondaryMid]]; border:1px solid [[ColorPalette::TertiaryDark]]; color:[[ColorPalette::Background]];}
.viewer td, .viewer tr, .twtable td, .twtable tr {border:1px solid [[ColorPalette::TertiaryDark]];}

.viewer pre {border:1px solid [[ColorPalette::SecondaryLight]]; background:[[ColorPalette::SecondaryPale]];}
.viewer code {color:[[ColorPalette::SecondaryDark]];}
.viewer hr {border:0; border-top:dashed 1px [[ColorPalette::TertiaryDark]]; color:[[ColorPalette::TertiaryDark]];}

.highlight, .marked {background:[[ColorPalette::SecondaryLight]];}

.editor input {border:1px solid [[ColorPalette::PrimaryMid]];}
.editor textarea {border:1px solid [[ColorPalette::PrimaryMid]]; width:100%;}
.editorFooter {color:[[ColorPalette::TertiaryMid]];}

#backstageArea {background:[[ColorPalette::Foreground]]; color:[[ColorPalette::TertiaryMid]];}
#backstageArea a {background:[[ColorPalette::Foreground]]; color:[[ColorPalette::Background]]; border:none;}
#backstageArea a:hover {background:[[ColorPalette::SecondaryLight]]; color:[[ColorPalette::Foreground]]; }
#backstageArea a.backstageSelTab {background:[[ColorPalette::Background]]; color:[[ColorPalette::Foreground]];}
#backstageButton a {background:none; color:[[ColorPalette::Background]]; border:none;}
#backstageButton a:hover {background:[[ColorPalette::Foreground]]; color:[[ColorPalette::Background]]; border:none;}
#backstagePanel {background:[[ColorPalette::Background]]; border-color: [[ColorPalette::Background]] [[ColorPalette::TertiaryDark]] [[ColorPalette::TertiaryDark]] [[ColorPalette::TertiaryDark]];}
.backstagePanelFooter .button {border:none; color:[[ColorPalette::Background]];}
.backstagePanelFooter .button:hover {color:[[ColorPalette::Foreground]];}
#backstageCloak {background:[[ColorPalette::Foreground]]; opacity:0.6; filter:'alpha(opacity=60)';}
/*}}}*/

/*{{{*/
* html .tiddler {height:1%;}

body {font-size:.75em; font-family:arial,helvetica; margin:0; padding:0;}

h1,h2,h3,h4,h5,h6 {font-weight:bold; text-decoration:none;}
h1,h2,h3 {padding-bottom:1px; margin-top:1.2em;margin-bottom:0.3em;}
h4,h5,h6 {margin-top:1em;}
h1 {font-size:1.35em;}
h2 {font-size:1.25em;}
h3 {font-size:1.1em;}
h4 {font-size:1em;}
h5 {font-size:.9em;}

hr {height:1px;}

a {text-decoration:none;}

dt {font-weight:bold;}

ol {list-style-type:decimal;}
ol ol {list-style-type:lower-alpha;}
ol ol ol {list-style-type:lower-roman;}
ol ol ol ol {list-style-type:decimal;}
ol ol ol ol ol {list-style-type:lower-alpha;}
ol ol ol ol ol ol {list-style-type:lower-roman;}
ol ol ol ol ol ol ol {list-style-type:decimal;}

.txtOptionInput {width:11em;}

#contentWrapper .chkOptionInput {border:0;}

.externalLink {text-decoration:underline;}

.indent {margin-left:3em;}
.outdent {margin-left:3em; text-indent:-3em;}
code.escaped {white-space:nowrap;}

.tiddlyLinkExisting {font-weight:bold;}
.tiddlyLinkNonExisting {font-style:italic;}

/* the 'a' is required for IE, otherwise it renders the whole tiddler in bold */
a.tiddlyLinkNonExisting.shadow {font-weight:bold;}

#mainMenu .tiddlyLinkExisting,
	#mainMenu .tiddlyLinkNonExisting,
	#sidebarTabs .tiddlyLinkNonExisting {font-weight:normal; font-style:normal;}
#sidebarTabs .tiddlyLinkExisting {font-weight:bold; font-style:normal;}

.header {position:relative;}
.header a:hover {background:transparent;}
.headerShadow {position:relative; padding:4.5em 0 1em 1em; left:-1px; top:-1px;}
.headerForeground {position:absolute; padding:4.5em 0 1em 1em; left:0px; top:0px;}

.siteTitle {font-size:3em;}
.siteSubtitle {font-size:1.2em;}

#mainMenu {position:absolute; left:0; width:10em; text-align:right; line-height:1.6em; padding:1.5em 0.5em 0.5em 0.5em; font-size:1.1em;}

#sidebar {position:absolute; right:3px; width:16em; font-size:.9em;}
#sidebarOptions {padding-top:0.3em;}
#sidebarOptions a {margin:0 0.2em; padding:0.2em 0.3em; display:block;}
#sidebarOptions input {margin:0.4em 0.5em;}
#sidebarOptions .sliderPanel {margin-left:1em; padding:0.5em; font-size:.85em;}
#sidebarOptions .sliderPanel a {font-weight:bold; display:inline; padding:0;}
#sidebarOptions .sliderPanel input {margin:0 0 0.3em 0;}
#sidebarTabs .tabContents {width:15em; overflow:hidden;}

.wizard {padding:0.1em 1em 0 2em;}
.wizard h1 {font-size:2em; font-weight:bold; background:none; padding:0; margin:0.4em 0 0.2em;}
.wizard h2 {font-size:1.2em; font-weight:bold; background:none; padding:0; margin:0.4em 0 0.2em;}
.wizardStep {padding:1em 1em 1em 1em;}
.wizard .button {margin:0.5em 0 0; font-size:1.2em;}
.wizardFooter {padding:0.8em 0.4em 0.8em 0;}
.wizardFooter .status {padding:0 0.4em; margin-left:1em;}
.wizard .button {padding:0.1em 0.2em;}

#messageArea {position:fixed; top:2em; right:0; margin:0.5em; padding:0.5em; z-index:2000; _position:absolute;}
.messageToolbar {display:block; text-align:right; padding:0.2em;}
#messageArea a {text-decoration:underline;}

.tiddlerPopupButton {padding:0.2em;}
.popupTiddler {position: absolute; z-index:300; padding:1em; margin:0;}

.popup {position:absolute; z-index:300; font-size:.9em; padding:0; list-style:none; margin:0;}
.popup .popupMessage {padding:0.4em;}
.popup hr {display:block; height:1px; width:auto; padding:0; margin:0.2em 0;}
.popup li.disabled {padding:0.4em;}
.popup li a {display:block; padding:0.4em; font-weight:normal; cursor:pointer;}
.listBreak {font-size:1px; line-height:1px;}
.listBreak div {margin:2px 0;}

.tabset {padding:1em 0 0 0.5em;}
.tab {margin:0 0 0 0.25em; padding:2px;}
.tabContents {padding:0.5em;}
.tabContents ul, .tabContents ol {margin:0; padding:0;}
.txtMainTab .tabContents li {list-style:none;}
.tabContents li.listLink { margin-left:.75em;}

#contentWrapper {display:block;}
#splashScreen {display:none;}

#displayArea {margin:1em 17em 0 14em;}

.toolbar {text-align:right; font-size:.9em;}

.tiddler {padding:1em 1em 0;}

.missing .viewer,.missing .title {font-style:italic;}

.title {font-size:1.6em; font-weight:bold;}

.missing .subtitle {display:none;}
.subtitle {font-size:1.1em;}

.tiddler .button {padding:0.2em 0.4em;}

.tagging {margin:0.5em 0.5em 0.5em 0; float:left; display:none;}
.isTag .tagging {display:block;}
.tagged {margin:0.5em; float:right;}
.tagging, .tagged {font-size:0.9em; padding:0.25em;}
.tagging ul, .tagged ul {list-style:none; margin:0.25em; padding:0;}
.tagClear {clear:both;}

.footer {font-size:.9em;}
.footer li {display:inline;}

.annotation {padding:0.5em; margin:0.5em;}

* html .viewer pre {width:99%; padding:0 0 1em 0;}
.viewer {line-height:1.4em; padding-top:0.5em;}
.viewer .button {margin:0 0.25em; padding:0 0.25em;}
.viewer blockquote {line-height:1.5em; padding-left:0.8em;margin-left:2.5em;}
.viewer ul, .viewer ol {margin-left:0.5em; padding-left:1.5em;}

.viewer table, table.twtable {border-collapse:collapse; margin:0.8em 1.0em;}
.viewer th, .viewer td, .viewer tr,.viewer caption,.twtable th, .twtable td, .twtable tr,.twtable caption {padding:3px;}
table.listView {font-size:0.85em; margin:0.8em 1.0em;}
table.listView th, table.listView td, table.listView tr {padding:0px 3px 0px 3px;}

.viewer pre {padding:0.5em; margin-left:0.5em; font-size:1.2em; line-height:1.4em; overflow:auto;}
.viewer code {font-size:1.2em; line-height:1.4em;}

.editor {font-size:1.1em;}
.editor input, .editor textarea {display:block; width:100%; font:inherit;}
.editorFooter {padding:0.25em 0; font-size:.9em;}
.editorFooter .button {padding-top:0px; padding-bottom:0px;}

.fieldsetFix {border:0; padding:0; margin:1px 0px;}

.sparkline {line-height:1em;}
.sparktick {outline:0;}

.zoomer {font-size:1.1em; position:absolute; overflow:hidden;}
.zoomer div {padding:1em;}

* html #backstage {width:99%;}
* html #backstageArea {width:99%;}
#backstageArea {display:none; position:relative; overflow: hidden; z-index:150; padding:0.3em 0.5em;}
#backstageToolbar {position:relative;}
#backstageArea a {font-weight:bold; margin-left:0.5em; padding:0.3em 0.5em;}
#backstageButton {display:none; position:absolute; z-index:175; top:0; right:0;}
#backstageButton a {padding:0.1em 0.4em; margin:0.1em;}
#backstage {position:relative; width:100%; z-index:50;}
#backstagePanel {display:none; z-index:100; position:absolute; width:90%; margin-left:3em; padding:1em;}
.backstagePanelFooter {padding-top:0.2em; float:right;}
.backstagePanelFooter a {padding:0.2em 0.4em;}
#backstageCloak {display:none; z-index:20; position:absolute; width:100%; height:100px;}

.whenBackstage {display:none;}
.backstageVisible .whenBackstage {display:block;}
/*}}}*/

/***
StyleSheet for use when a translation requires any css style changes.
This StyleSheet can be used directly by languages such as Chinese, Japanese and Korean which need larger font sizes.
***/
/*{{{*/
body {font-size:0.8em;}
#sidebarOptions {font-size:1.05em;}
#sidebarOptions a {font-style:normal;}
#sidebarOptions .sliderPanel {font-size:0.95em;}
.subtitle {font-size:0.8em;}
.viewer table.listView {font-size:0.95em;}
/*}}}*/

/*{{{*/
@media print {
#mainMenu, #sidebar, #messageArea, .toolbar, #backstageButton, #backstageArea {display: none !important;}
#displayArea {margin: 1em 1em 0em;}
noscript {display:none;} /* Fixes a feature in Firefox 1.5.0.2 where print preview displays the noscript content */
}
/*}}}*/

<!--{{{-->
<div class='header' macro='gradient vert [[ColorPalette::PrimaryLight]] [[ColorPalette::PrimaryMid]]'>
<div class='headerShadow'>
<span class='siteTitle' refresh='content' tiddler='SiteTitle'></span>&nbsp;
<span class='siteSubtitle' refresh='content' tiddler='SiteSubtitle'></span>
</div>
<div class='headerForeground'>
<span class='siteTitle' refresh='content' tiddler='SiteTitle'></span>&nbsp;
<span class='siteSubtitle' refresh='content' tiddler='SiteSubtitle'></span>
</div>
</div>
<div id='mainMenu' refresh='content' tiddler='MainMenu'></div>
<div id='sidebar'>
<div id='sidebarOptions' refresh='content' tiddler='SideBarOptions'></div>
<div id='sidebarTabs' refresh='content' force='true' tiddler='SideBarTabs'></div>
</div>
<div id='displayArea'>
<div id='messageArea'></div>
<div id='tiddlerDisplay'></div>
</div>
<!--}}}-->

<!--{{{-->
<div class='toolbar' macro='toolbar [[ToolbarCommands::ViewToolbar]]'></div>
<div class='title' macro='view title'></div>
<div class='subtitle'><span macro='view modifier link'></span>, <span macro='view modified date'></span> (<span macro='message views.wikified.createdPrompt'></span> <span macro='view created date'></span>)</div>
<div class='tagging' macro='tagging'></div>
<div class='tagged' macro='tags'></div>
<div class='viewer' macro='view text wikified'></div>
<div class='tagClear'></div>
<!--}}}-->

<!--{{{-->
<div class='toolbar' macro='toolbar [[ToolbarCommands::EditToolbar]]'></div>
<div class='title' macro='view title'></div>
<div class='editor' macro='edit title'></div>
<div macro='annotations'></div>
<div class='editor' macro='edit text'></div>
<div class='editor' macro='edit tags'></div><div class='editorFooter'><span macro='message views.editor.tagPrompt'></span><span macro='tagChooser excludeLists'></span></div>
<!--}}}-->

To get started with this blank [[TiddlyWiki]], you'll need to modify the following tiddlers:
* [[SiteTitle]] & [[SiteSubtitle]]: The title and subtitle of the site, as shown above (after saving, they will also appear in the browser title bar)
* [[MainMenu]]: The menu (usually on the left)
* [[DefaultTiddlers]]: Contains the names of the tiddlers that you want to appear when the TiddlyWiki is opened
You'll also need to enter your username for signing your edits: <<option txtUserName>>

These [[InterfaceOptions]] for customising [[TiddlyWiki]] are saved in your browser

Your username for signing your edits. Write it as a [[WikiWord]] (eg [[JoeBloggs]])

<<option txtUserName>>
<<option chkSaveBackups>> [[SaveBackups]]
<<option chkAutoSave>> [[AutoSave]]
<<option chkRegExpSearch>> [[RegExpSearch]]
<<option chkCaseSensitiveSearch>> [[CaseSensitiveSearch]]
<<option chkAnimate>> [[EnableAnimations]]

----
Also see [[AdvancedOptions]]

<<importTiddlers>>

|''Type:''|file|
|''URL:''|http://mptw.tiddlyspot.com|
|''Workspace:''|(default)|

This tiddler was automatically created to record the details of this server

|''Type:''|file|
|''URL:''|http://www.tiddlytools.com/|
|''Workspace:''|(default)|

This tiddler was automatically created to record the details of this server

The APM Group is an accreditation, certification and qualification body for Programme, Project Management and IT Service Management.

LJ Training can work with your company in creating specific ITIL training for business and IT specialists.

Previous training has included:

*Supplier (Vendor) Management
*Service Level Management Overview
*Preparing a Business Plan for ITIL
*ITIL Implementation Overview
*Moving to ISO/EC20000



ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce.

Background: #fff
Foreground: #000
PrimaryPale: ##99CCFF
PrimaryLight: #6699CC
PrimaryMid: #336699
PrimaryDark: #003366
SecondaryPale: #ffc
SecondaryLight: #fe8
SecondaryMid: #db4
SecondaryDark: #841
TertiaryPale: #eee
TertiaryLight: #ccc
TertiaryMid: #999
TertiaryDark: #666
Error: #f88

''BT (UK)''
Service Process Design Lead for the London LSP NHS Programme.  Responsible for developing Service Management/ITIL processes; creating Service Management Plans; implementing BS15000 for PACS and ensuring compliance to BS15000.
Service Implementation Manager for PACS (a subset of London LSP); managing staff, suppliers and 3rd party service provision. 

''Various (Europe)''
Accredited ITIL Trainer for major Training Providers, training in ITIL/ITSM Foundation and Manager's Certificate.

''BT EXACT (UK)'' 
ITIL Process Consultant for the NHS NPfIT Project for NEE&EM LSP.  Created Incident, Change and Problem Management processes and procedures for the Production environment.  Considered an ITIL subject matter expert.  Advised on BS15000 compliance.

''BNP Paribas (UK)'' 
Advised on the introduction of a Major Incident Management process and presented the resultant process to Management and staff.

''DHL (UK)''
Took part in the Global Service Desk project, which had as its primary aim the improvement of IT Service Delivery to DHL sites all over the world.  As a Master Trainer I was responsible for designing bespoke training sessions for UK and Ireland locations. (The GSD project was part of ITIL implementation, which helped DHL to comply with the Sarbanes-Oxley (SOX) Act, 2002).

''MG Rover Group (UK)'' 
Introduced Service Level Management and the new role of Service Leader to the IT Support teams.  Trained all levels from Managers to Service Leaders.

''Nestle SA (Switzerland)''
Personally trained > 300 people in the Peregrine ~ServiceCenter software and Service Management (SM) as per ITIL standards.  Advised on ITIL processes.  Created courses, handouts and reference guides.  Returned to provide ITIL/training support for Phase 2 of ITIL/Peregrine implementation (Change Management).

''~Hewlett-Packard (Denmark & UK)''
Training in HP ~OpenView Service Desk software and Service Management (SM) as per ITIL standards. Provide advice to clients relating to implementing Service Desk and ITIL.  Training in Implementation and Process Design as well as Application Coordinator roles.  Training in Essentials in ITSM (EXIN Exam) for HP Denmark.  (Freelance basis) 

''ICL''
Trained in the Peregrine/ICL ~ServiceCenter software as per ITIL standards.

''Marks and Spencer''
Trained in the Peregrine/ICL ~ServiceCenter software. Training middle managers in Service Level Management (SLM) as per ITIL standards.  Facilitated workshops looking at implementation of SM (processes).  Coached on Customer Service, Assertiveness and Practical Problem Solving.

''Lynn Jackson''
[img[View Lynn Jackson's LinkedIn profile|LinkedIn.png][http://uk.linkedin.com/in/lynnjacksonitil]]

Lynn Jackson is a highly skilled consultant with extensive skills in Service Management (ITIL), Service implementation, ISO/IEC 20000 implementation and assurance and Business Analysis. Her experience has been gained through working on several high profile programmes in public and private sector environments, including telecoms, retail, NHS; health and training. She offers considerable Service Management and Business Analysis consultancy expertise, with the ability to contribute innovative ideas and deliver viable solutions, using up-to-date tools, methodological and technological knowledge.  

Lynn is a Member of the Institute of Service Management and an Associate Member of the Chartered Institute of Personnel and Development.

Lynn's qualifications include:

*Manager's Certificate in IT Service Management
*ISEB Certificate in Business Analysis & Requirements Engineering
*ISO/IEC 20000 Internal Auditor & Consultant
*CIPD Certificate in Training Practice
*ISEB Accredited Trainer

Do you have questions on Service Management, ITIL or related business training and consultancy? You may contact us in one of many ways:
!Our Address
7 Eleanor Crescent
Stapleford
Nottingham
~NG9 8BH
!Email
[<img[LJTdet.png]] 
!Phone
''Tel:''     +44 (0) 1158 714880
''Voip:''   +44 (0) 5600 031720
''Mob:''   +44 (0) 7870 233251
!Feedback Form
Submit your feedback and/or comments directly to LJ Training Ltd

NOTE: Fields with an asterisk (*) are required fields

{{smallform{<html>
<form action="feedback.php" method="post">
<table summary="feedback form" border="0" cellpadding="8" cellspacing="8">
<tbody><tr><td style="font-family: Verdana;"><small>Name*:</small></td><td><input name="name" size="25" type="text"></td></tr>
<tr><td style="font-family: Verdana;"><small>Email address*:</small></td><td><input name="email" size="25" type="text"></td></tr>
<tr>
<td colspan="2"><small><span style="font-family: Verdana;">
Comments</span></small><br>
<textarea rows="15" cols="45" name="comments"></textarea>
</td>
</tr>
<tr>
<td colspan="2" align="center">
<input value="Send Feedback" type="submit"><br>
<a href="http://www.thesitewizard.com/">Powered by thesitewizard.com</a>
</td>
</tr>
</tbody></table>
</form>
<div class="fine" style="text-align:center;display:none">
	server response:<br>
	<iframe src="" name="responseframe" id="responseframe"
		marginheight=0 style="display:block;border:0;padding:0;margin:0;width:100%;height:10em;">
	</iframe>
</div><hide linebreaks></html>}}}{{fine justify{
----
The information you provide us through this form will not be given or sold to any third party.  Read our [[Privacy Policy]] for more information on how we use your data.
----
}}}{{fine justify{
''Important Note: this form cannot be used to send email to any destination other than LJ Training Ltd.''  Please do not copy this form without modifying it to refer to your own server script.}}}<<tiddler HideTiddlerTags>>

{{{
// Specify your account number here!
_uacct = "UA-10844118-1";

// CustomTracker as a namespace for tracking related functions
var CustomTracker = {
// store a reference to the original displayTiddler function
displayTiddler: story.displayTiddler
};

CustomTracker.track = function() {
if (readOnly) {
urchinTracker.apply(this, arguments);
}
};

CustomTracker.trackAndDisplayTiddler = function(srcElement, titles) {
// log with the tracker
CustomTracker.track('/' + titles);
// call the original displayTiddler function
CustomTracker.displayTiddler.apply(this,arguments);
};

// replace the default displayTiddler function with a tracking version
story.displayTiddler = CustomTracker.trackAndDisplayTiddler;

// Call once for the initial page load
CustomTracker.track();
}}}

[[Home]]
[[What is ITIL?]]

/***
|Name:|HideWhenPlugin|
|Description:|Allows conditional inclusion/exclusion in templates|
|Version:|3.1 ($Rev: 3919 $)|
|Date:|$Date: 2008-03-13 02:03:12 +1000 (Thu, 13 Mar 2008) $|
|Source:|http://mptw.tiddlyspot.com/#HideWhenPlugin|
|Author:|Simon Baird <simon.baird@gmail.com>|
|License:|http://mptw.tiddlyspot.com/#TheBSDLicense|
For use in ViewTemplate and EditTemplate. Example usage:
{{{<div macro="showWhenTagged Task">[[TaskToolbar]]</div>}}}
{{{<div macro="showWhen tiddler.modifier == 'BartSimpson'"><img src="bart.gif"/></div>}}}
***/
//{{{

window.hideWhenLastTest = false;

window.removeElementWhen = function(test,place) {
	window.hideWhenLastTest = test;
	if (test) {
		removeChildren(place);
		place.parentNode.removeChild(place);
	}
};


merge(config.macros,{

	hideWhen: { handler: function(place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( eval(paramString), place);
	}},

	showWhen: { handler: function(place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( !eval(paramString), place);
	}},

	hideWhenTagged: { handler: function (place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( tiddler.tags.containsAll(params), place);
	}},

	showWhenTagged: { handler: function (place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( !tiddler.tags.containsAll(params), place);
	}},

	hideWhenTaggedAny: { handler: function (place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( tiddler.tags.containsAny(params), place);
	}},

	showWhenTaggedAny: { handler: function (place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( !tiddler.tags.containsAny(params), place);
	}},

	hideWhenTaggedAll: { handler: function (place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( tiddler.tags.containsAll(params), place);
	}},

	showWhenTaggedAll: { handler: function (place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( !tiddler.tags.containsAll(params), place);
	}},

	hideWhenExists: { handler: function(place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( store.tiddlerExists(params[0]) || store.isShadowTiddler(params[0]), place);
	}},

	showWhenExists: { handler: function(place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( !(store.tiddlerExists(params[0]) || store.isShadowTiddler(params[0])), place);
	}},

	hideWhenTitleIs: { handler: function(place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( tiddler.title == params[0], place);
	}},

	showWhenTitleIs: { handler: function(place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( tiddler.title != params[0], place);
	}},

	'else': { handler: function(place,macroName,params,wikifier,paramString,tiddler) {
		removeElementWhen( !window.hideWhenLastTest, place);
	}}

});

//}}}

Do you need to implement ITIL?

LJ Training can assist you in implementing ITIL and setting up a Service Management team.

Do you have ITIL in place and now need to improve your Service offering?

LJ Training can assist you in by reviewing your existing Service Management processes and facilitating Service improvements.

*Consultancy from implementing to improvement
*Training from awareness to certification

For many organisations wanting to improve their IT services, the Information Technology Infrastructure Library (ITIL) is the tool they employ to make that improvement.  Their staff however may be umfamilar with ITIL.  What is it and how does it affect them?

This one day  participative course introduces you to  ITIL concepts and processes, and demonstrates the relevance of ITIL to your work. 

''Who will benefit''

This course will be useful to experienced Service Management staff not familiar with the Information Technology Infrastructure Library.
Course Objectives

''By the end of the course you will be able to:''

*Describe the reasons for implementing ITIL .
*Identify each process within Service Support and Service Delivery.
*Explain the relationships between processes.
*Create proposals for applying ITIL concepts to the delegates work environment.

''Course Content''

*What is ITIL?
*A Day in The Life of...
*(Participants will walk an incident through all functions & processes of Service Support. )
*(Throughout this session, participants will become managers of a process, ensuring with their colleagues the improvement in service required from the morning's session.)
* What Do You Propose?
*(Participants will create proposals for implementing ITIL within their departments.)

''Duration''

    1 Day

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce. 

''Statutory Company Information''
LJ Training Limited is registered in England & Wales, registered number 4229199, with a registered office at 7 Eleanor Crescent, Stapleford, Nottingham, ~NG9 8BH, England
LJ Training Limited is registered for Value Added Tax, number GB 856 5283 93.
LJ Training Limited is registered with the Information Commissioner under the Data Protection Act 1998, registration number Z9826406.

''Jurisdiction and Country of Origin''
The Country of Origin shall be considered to be England & Wales (or as the context may require, the United Kingdom).
 Any agreements or contracts shall be construed in accordance with the laws of England & Wales and all disputes, claims or proceedings between the parties relating to the validity, construction or performance of such agreements or contracts shall be subject to the exclusive jurisdiction of the Courts of England & Wales.

''Trademarks''
All trademarks (whether registered or unregistered) are acknowledged as the property of their respective owners.

|[[ITIL|http://www.itil.co.uk/]]|The Information Technology Infrastructure Library|
|[[itSMF|http://www.itsmfi.org/]]|The information technology Service Management Forum aims to develop and promote industry best practice in service Management and engender professionalism within service management personnel.|
|[[BSI|http://www.bsi-global.com/]]|The British Standards Institute is the world's leading standards organisation.  Working with the itSMF, BSI recently launched the new standard IS/EC 20000.  This aims to assist specification for IT service management to ensure suppliers provide the right standard of service.|
|[[IoSM|http://www.iosm.com/]]|Institute of Service Management aims to promote and support the standing of its members by establishing high standards of professional and ethical conduct, ensuring continuing professional development of its members in order to demonstrate their competence and commitment.|
|[[ISEB|http://www.bcs.org/server.php?show=nav.5732]]|Information Security Examinations Board (ISEB) qualifications add value to professional careers by providing both the means and the platform for recognition and enhanced career development.|
|[[Book Store|http://astore.amazon.co.uk/wwwljtraining-21]]|A selection of Core ITIL books and supporting Service Management books hosted by Amazon.|
|[[itSkeptic|http://www.itskeptic.org/]]|An alternative view on ITIL, as debate aids clarity!|

[img[View Lynn Jackson's LinkedIn profile|LinkedIn.png][http://uk.linkedin.com/in/lynnjacksonitil]]

MISM, Associate of the CIPD
	
Lynn Jackson is a highly skilled consultant with extensive skills in Service Management (ITIL), Service implementation, ISO/IEC 20000 implementation and assurance and Business Analysis. Her experience has been gained through working on several high profile programmes in public and private sector environments, including telecoms, retail, NHS; health and training. She offers considerable Service Management and Business Analysis consultancy expertise, with the ability to contribute innovative ideas and deliver viable solutions, using up-to-date tools, methodological and technological knowledge.  

Lynn is a Member of the Institute of Service Management and an Associate Member of the Chartered Institute of Personnel and Development.

Lynn's qualifications include:

*Manager's Certificate in IT Service Management
*ISEB Certificate in Business Analysis & Requirements Engineering
*ISO/IEC 20000 Internal Auditor & Consultant
*CIPD Certificate in Training Practice
*ISEB Accredited Trainer

[[Home]]
[[What is ITIL?]]
[[Consultancy Portfolio]]
[[Consultant Profile]]
[[Book Store|http://astore.amazon.co.uk/wwwljtraining-21/]]
[[Links]]
[[Contact Us]]
[[Legal Information]]
[[Privacy Policy]]

[img[View Lynn Jackson's LinkedIn profile|LinkedIn.png][http://uk.linkedin.com/in/lynnjacksonitil]]

Content © 2000 - 2010 LJ Training Ltd

TiddlyWiki <<version>>
© 2010 [[UnaMesa|http://www.unamesa.org/]]^^

<script src="http://www.google-analytics.com/urchin.js" type="text/javascript">
</script>

Office of Government Commerce

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce

The OGC owns ITIL® and oversees the development of the Library (performed by the [[itSMF]]); the printing of the core ITIL® books (performed by the [[TSO]]) and the accreditation of Qualifications (performed by the [[APMG]]). 

LJ Training Ltd is registered with the Information Commissioner under the Data Protection Act 1998, and is committed to respecting your online privacy.

''Orders''
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

''Personally identifiable information''
We DO NOT Share Personally Identifiable Information with Third Parties.

''Log Files''
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

''Cookies''
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not use cookies on this site.

''Links to Other Sites''
This Web site contains links to other sites that are not owned or controlled by LJ Training Ltd. Please be aware that we, LJ Training Ltd, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

''Changes in this Privacy Policy''
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

''Contact Us''
If you have any questions or suggestions regarding our privacy policy, please use our Contact Form

/***
|Name|SinglePageModePlugin|
|Source|http://www.TiddlyTools.com/#SinglePageModePlugin|
|Documentation|http://www.TiddlyTools.com/#SinglePageModePluginInfo|
|Version|2.9.6|
|Author|Eric Shulman|
|License|http://www.TiddlyTools.com/#LegalStatements|
|~CoreVersion|2.1|
|Type|plugin|
|Description|Show tiddlers one at a time with automatic permalink, or always open tiddlers at top/bottom of page.|
This plugin allows you to configure TiddlyWiki to navigate more like a traditional multipage web site with only one tiddler displayed at a time.
!!!!!Documentation
>see [[SinglePageModePluginInfo]]
!!!!!Configuration
<<<
<<option chkSinglePageMode>> Display one tiddler at a time
><<option chkSinglePagePermalink>> Automatically permalink current tiddler
><<option chkSinglePageKeepFoldedTiddlers>> Don't close tiddlers that are folded
><<option chkSinglePageKeepEditedTiddlers>> Don't close tiddlers that are being edited
<<option chkTopOfPageMode>> Open tiddlers at the top of the page
<<option chkBottomOfPageMode>> Open tiddlers at the bottom of the page
<<option chkSinglePageAutoScroll>> Automatically scroll tiddler into view (if needed)

Notes:
* The "display one tiddler at a time" option can also be //temporarily// set/reset by including a 'paramifier' in the document URL: {{{#SPM:true}}} or {{{#SPM:false}}}.
* If more than one display mode is selected, 'one at a time' display takes precedence over both 'top' and 'bottom' settings, and if 'one at a time' setting is not used, 'top of page' takes precedence over 'bottom of page'.
* When using Apple's Safari browser, automatically setting the permalink causes an error and is disabled.
<<<
!!!!!Revisions
<<<
2008.10.17 [2.9.6] changed chkSinglePageAutoScroll default to false
| Please see [[SinglePageModePluginInfo]] for previous revision details |
2005.08.15 [1.0.0] Initial Release.  Support for BACK/FORWARD buttons adapted from code developed by Clint Checketts.
<<<
!!!!!Code
***/
//{{{
version.extensions.SinglePageModePlugin= {major: 2, minor: 9, revision: 6, date: new Date(2008,10,17)};
//}}}
//{{{
config.paramifiers.SPM = { onstart: function(v) {
	config.options.chkSinglePageMode=eval(v);
	if (config.options.chkSinglePageMode && config.options.chkSinglePagePermalink && !config.browser.isSafari) {
		config.lastURL = window.location.hash;
		if (!config.SPMTimer) config.SPMTimer=window.setInterval(function() {checkLastURL();},1000);
	}
} };
//}}}
//{{{
if (config.options.chkSinglePageMode==undefined)
	config.options.chkSinglePageMode=false;
if (config.options.chkSinglePagePermalink==undefined)
	config.options.chkSinglePagePermalink=true;
if (config.options.chkSinglePageKeepFoldedTiddlers==undefined)
	config.options.chkSinglePageKeepFoldedTiddlers=false;
if (config.options.chkSinglePageKeepEditedTiddlers==undefined)
	config.options.chkSinglePageKeepEditedTiddlers=false;
if (config.options.chkTopOfPageMode==undefined)
	config.options.chkTopOfPageMode=false;
if (config.options.chkBottomOfPageMode==undefined)
	config.options.chkBottomOfPageMode=false;
if (config.options.chkSinglePageAutoScroll==undefined)
	config.options.chkSinglePageAutoScroll=false;
//}}}
//{{{
config.SPMTimer = 0;
config.lastURL = window.location.hash;
function checkLastURL()
{
	if (!config.options.chkSinglePageMode)
		{ window.clearInterval(config.SPMTimer); config.SPMTimer=0; return; }
	if (config.lastURL == window.location.hash) return; // no change in hash
	var tids=decodeURIComponent(window.location.hash.substr(1)).readBracketedList();
	if (tids.length==1) // permalink (single tiddler in URL)
		story.displayTiddler(null,tids[0]);
	else { // restore permaview or default view
		config.lastURL = window.location.hash;
		if (!tids.length) tids=store.getTiddlerText("DefaultTiddlers").readBracketedList();
		story.closeAllTiddlers();
		story.displayTiddlers(null,tids);
	}
}


if (Story.prototype.SPM_coreDisplayTiddler==undefined)
	Story.prototype.SPM_coreDisplayTiddler=Story.prototype.displayTiddler;
Story.prototype.displayTiddler = function(srcElement,tiddler,template,animate,slowly)
{
	var title=(tiddler instanceof Tiddler)?tiddler.title:tiddler;
	var tiddlerElem=document.getElementById(story.idPrefix+title); // ==null unless tiddler is already displayed
	var opt=config.options;
	var single=opt.chkSinglePageMode && !startingUp;
	var top=opt.chkTopOfPageMode && !startingUp;
	var bottom=opt.chkBottomOfPageMode && !startingUp;
	if (single) {
		story.forEachTiddler(function(tid,elem) {
			// skip current tiddler and, optionally, tiddlers that are folded.
			if (	tid==title
				|| (opt.chkSinglePageKeepFoldedTiddlers && elem.getAttribute("folded")=="true"))
				return;
			// if a tiddler is being edited, ask before closing
			if (elem.getAttribute("dirty")=="true") {
				if (opt.chkSinglePageKeepEditedTiddlers) return;
				// if tiddler to be displayed is already shown, then leave active tiddler editor as is
				// (occurs when switching between view and edit modes)
				if (tiddlerElem) return;
				// otherwise, ask for permission
				var msg="'"+tid+"' is currently being edited.\n\n";
				msg+="Press OK to save and close this tiddler\nor press Cancel to leave it opened";
				if (!confirm(msg)) return; else story.saveTiddler(tid);
			}
			story.closeTiddler(tid);
		});
	}
	else if (top)
		arguments[0]=null;
	else if (bottom)
		arguments[0]="bottom";
	if (single && opt.chkSinglePagePermalink && !config.browser.isSafari) {
		window.location.hash = encodeURIComponent(String.encodeTiddlyLink(title));
		config.lastURL = window.location.hash;
		document.title = wikifyPlain("SiteTitle") + " - " + title;
		if (!config.SPMTimer) config.SPMTimer=window.setInterval(function() {checkLastURL();},1000);
	}
	if (tiddlerElem && tiddlerElem.getAttribute("dirty")=="true") { // editing... move tiddler without re-rendering
		var isTopTiddler=(tiddlerElem.previousSibling==null);
		if (!isTopTiddler && (single || top))
			tiddlerElem.parentNode.insertBefore(tiddlerElem,tiddlerElem.parentNode.firstChild);
		else if (bottom)
			tiddlerElem.parentNode.insertBefore(tiddlerElem,null);
		else this.SPM_coreDisplayTiddler.apply(this,arguments); // let CORE render tiddler
	} else
		this.SPM_coreDisplayTiddler.apply(this,arguments); // let CORE render tiddler
	var tiddlerElem=document.getElementById(story.idPrefix+title);
	if (tiddlerElem&&opt.chkSinglePageAutoScroll) {
		// scroll to top of page or top of tiddler
		var isTopTiddler=(tiddlerElem.previousSibling==null);
		var yPos=isTopTiddler?0:ensureVisible(tiddlerElem);
		// if animating, defer scroll until after animation completes
		var delay=opt.chkAnimate?config.animDuration+10:0;
		setTimeout("window.scrollTo(0,"+yPos+")",delay); 
	}
}

if (Story.prototype.SPM_coreDisplayTiddlers==undefined)
	Story.prototype.SPM_coreDisplayTiddlers=Story.prototype.displayTiddlers;
Story.prototype.displayTiddlers = function() {
	// suspend single/top/bottom modes when showing multiple tiddlers
	var opt=config.options;
	var saveSPM=opt.chkSinglePageMode; opt.chkSinglePageMode=false;
	var saveTPM=opt.chkTopOfPageMode; opt.chkTopOfPageMode=false;
	var saveBPM=opt.chkBottomOfPageMode; opt.chkBottomOfPageMode=false;
	this.SPM_coreDisplayTiddlers.apply(this,arguments);
	opt.chkBottomOfPageMode=saveBPM;
	opt.chkTopOfPageMode=saveTPM;
	opt.chkSinglePageMode=saveSPM;
}
//}}}

/***
|Name|SinglePageModePluginInfo|
|Source|http://www.TiddlyTools.com/#SinglePageModePlugin|
|Documentation|http://www.TiddlyTools.com/#SinglePageModePluginInfo|
|Version|2.9.6|
|Author|Eric Shulman|
|License|http://www.TiddlyTools.com/#LegalStatements|
|~CoreVersion|2.1|
|Type|documentation|
|Description|Documentation for SinglePageModePlugin|
Normally, as you click on the links in TiddlyWiki, more and more tiddlers are displayed on the page. The order of this tiddler display depends upon when and where you have clicked. Some people like this non-linear method of reading the document, while others have reported that when many tiddlers have been opened, it can get somewhat confusing.  SinglePageModePlugin allows you to configure TiddlyWiki to navigate more like a traditional multipage web site with only one item displayed at a time.
!!!!!Usage
<<<
When the plugin is enabled, only one tiddler will be displayed at a time and the browser window's titlebar is updated to include the current tiddler title.  The browser's location URL is also updated with a 'permalink' for the current tiddler so that it is easier to create a browser 'bookmark' for the current tiddler.  Alternatively, even when displaying multiple tiddlers //is// permitted, you can still reduce the potential for confusion by forcing  tiddlers to always open at the top (or bottom) of the page instead of being displayed following the tiddler containing the link that was clicked.
<<<
!!!!!Configuration
<<<
<<option chkSinglePageMode>> Display one tiddler at a time
><<option chkSinglePagePermalink>> Automatically permalink current tiddler
><<option chkSinglePageKeepFoldedTiddlers>> Don't close tiddlers that are folded
><<option chkSinglePageKeepEditedTiddlers>> Don't close tiddlers that are being edited
<<option chkTopOfPageMode>> Open tiddlers at the top of the page
<<option chkBottomOfPageMode>> Open tiddlers at the bottom of the page
<<option chkSinglePageAutoScroll>> Automatically scroll tiddler into view (if needed)

Notes:
* {{block{
The "display one tiddler at a time" option can also be //temporarily// set/reset by including a 'paramifier' in the document URL: {{{#SPM:true}}} or {{{#SPM:false}}}. You can also use {{{SPM:expression}}}, where 'expression' is any javascript statement that evaluates to true or false.  This allows you to create hard-coded links in other documents that can selectively enable/disable the use of this option based on various programmatic conditions, such as the current username. For example, using
&nbsp;&nbsp;&nbsp;{{{#SPM:config.options.txtUserName!="SomeName"}}}
enables 'one tiddler at a time' display for all users //other than// "~SomeName")}}}
* If more than one display mode is selected, 'one at a time' display takes precedence over both 'top' and 'bottom' settings, and if 'one at a time' setting is not used, 'top of page' takes precedence over 'bottom of page'.
* When using Apple's Safari browser, automatically setting the permalink causes an error and is disabled.
<<<
!!!!!Revisions
<<<
2008.10.17 2.9.6 changed chkSinglePageAutoScroll default to false
2008.06.12 2.9.5 corrected 'scroll to top of page' logic in auto-scroll handling
2008.06.11 2.9.4 added chkSinglePageKeepEditedTiddlers option
2008.06.05 2.9.3 in displayTiddler(), bypass single/top/bottom mode handling if startingUp.  Allows multiple tiddlers to be displayed during startup processing (e.g., #story:DefaultTiddlers), even if single/top/bottom mode is enabled.
2008.04.18 2.9.2 in displayTiddler() and checkLastURL(), handling for Unicode in tiddler titles (remove explicit conversion between Unicode and UTF, as this is apparently done automatically by encode/decodeURIComponent, resulting in double-encoding!
2008.04.08 2.9.1 don't automatically add options to AdvancedOptions shadow tiddler
2008.04.02 2.9.0 in displayTiddler(), when single-page mode is in use and a tiddler is being edited, ask for permission to save-and-close that tiddler, instead of just leaving it open.
2008.03.29 2.8.3 in displayTiddler(), get title from tiddler object (if needed).  Fixes errors caused when calling function passes a tiddler *object* instead of a tiddler *title*
2008.03.14 2.8.2 in displayTiddler(), if editing specified tiddler, just move it to top/bottom of story *without* re-rendering (prevents discard of partial edits).
2008.03.06 2.8.1 in paramifier handler, start 'checkURL' timer if chkSinglePageMode is enabled
2008.03.06 2.8.0 added option, {{{config.options.chkSinglePageKeepFoldedTiddlers}}}, so folded tiddlers won't be closed when using single-page mode.  Also, in checkURL(), if hash is a ''permaview'' (e.g., "#foo bar baz"), then display multiple tiddlers rather than attempting to display "foo bar baz" as a single tiddler
2008.03.05 2.7.0 added support for "SPM:" URL paramifier
2008.03.01 2.6.0 in hijack of displayTiddler(), added 'title' argument to closeAllTiddlers() so that target tiddler isn't closed-and-reopened if it was already displayed.  Also, added config.options.chkSinglePageAutoScrolloption to bypass automatic 'scroll into view' logic (note: core still does it's own ensureVisible() handling)
2007.12.22 2.5.3 in checkLastURL(), use decodeURIComponent() instead of decodeURI so that tiddler titles with commas (and/or other punctuation) are correctly handled.
2007.10.26 2.5.2 documentation cleanup
2007.10.08 2.5.1 in displayTiddler(), when using single-page or top-of-page mode, scrollTo(0,0) to ensure that page header is in view.
2007.09.13 2.5.0 for TPM/BPM modes, don't force tiddler to redisplay if already shown.  Allows transition between view/edit or collapsed/view templates, without repositioning displayed tiddler.
2007.09.12 2.4.0 added option to disable automatic permalink feature.  Also, Safari is now excluded from permalinking action to avoid bug where tiddlers don't display after hash is updated.
2007.03.03 2.3.1 fix typo when adding BPM option to AdvancedOptions (prevented checkbox from appearing)
2007.03.03 2.3.0 added support for BottomOfPageMode (BPM) based on request from DaveGarbutt
2007.02.06 2.2.3 in Story.prototype.displayTiddler(), use convertUnicodeToUTF8() for correct I18N string handling when creating URL hash string from tiddler title (based on bug report from BidiX)
2007.01.08 2.2.2 use apply() to invoke hijacked core functions
2006.07.04 2.2.1 in hijack for displayTiddlers(), suspend TPM as well as SPM so that DefaultTiddlers displays in the correct order.
2006.06.01 2.2.0 added chkTopOfPageMode (TPM) handling
2006.02.04 2.1.1 moved global variable declarations to config.* to avoid FireFox 1.5.0.1 crash bug when assigning to globals
2005.12.27 2.1.0 hijack displayTiddlers() so that SPM can be suspended during startup while displaying the DefaultTiddlers (or #hash list).  Also, corrected initialization for undefined SPM flag to "false", so default behavior is to display multiple tiddlers
2005.12.27 2.0.0 Update for TW2.0
2005.11.24 1.1.2 When the back and forward buttons are used, the page now changes to match the URL.  Based on code added by Clint Checketts
2005.10.14 1.1.1 permalink creation now calls encodeTiddlyLink() to handle tiddler titles with spaces in them
2005.10.14 1.1.0 added automatic setting of window title and location bar ('auto-permalink').  feature suggestion by David Dickens.
2005.10.09 1.0.1 combined documentation and code in a single tiddler
2005.08.15 1.0.0 Initial Release
<<<

Providing consultancy for ITIL and ISO/IEC 20000

[<img[LJTsmall.gif]] LJ Training Ltd

/*{{{*/
* html .tiddler {height:1%;}

body {font-size:.90em; font-family:arial,helvetica; margin:0; padding:0;}

h1,h2,h3,h4,h5,h6 {font-weight:bold; text-decoration:none;}
h1,h2,h3 {padding-bottom:1px; margin-top:1.2em;margin-bottom:0.3em;}
h4,h5,h6 {margin-top:1em;}
h1 {font-size:1.35em;}
h2 {font-size:1.25em;}
h3 {font-size:1.1em;}
h4 {font-size:1em;}
h5 {font-size:.9em;}

hr {height:1px;}

a {text-decoration:none;}

dt {font-weight:bold;}

ol {list-style-type:decimal;}
ol ol {list-style-type:lower-alpha;}
ol ol ol {list-style-type:lower-roman;}
ol ol ol ol {list-style-type:decimal;}
ol ol ol ol ol {list-style-type:lower-alpha;}
ol ol ol ol ol ol {list-style-type:lower-roman;}
ol ol ol ol ol ol ol {list-style-type:decimal;}

.txtOptionInput {width:11em;}

#contentWrapper .chkOptionInput {border:0;}

.externalLink {text-decoration:underline;}

.indent {margin-left:3em;}
.outdent {margin-left:3em; text-indent:-3em;}
code.escaped {white-space:nowrap;}

.tiddlyLinkExisting {font-weight:bold;}
.tiddlyLinkNonExisting {font-style:italic;}

/* the 'a' is required for IE, otherwise it renders the whole tiddler in bold */
a.tiddlyLinkNonExisting.shadow {font-weight:bold;}

#mainMenu .tiddlyLinkExisting,
	#mainMenu .tiddlyLinkNonExisting,
	#sidebarTabs .tiddlyLinkNonExisting {font-weight:normal; font-style:normal;}
#sidebarTabs .tiddlyLinkExisting {font-weight:bold; font-style:normal;}

.header {position:relative;}
.header a:hover {background:transparent;}
.headerShadow {position:relative; padding:4.5em 0 1em 1em; left:-1px; top:-1px;}
.headerForeground {position:absolute; padding:4.5em 0 1em 1em; left:0px; top:0px;}

.siteTitle {font-size:3em;}
.siteSubtitle {font-size:1.2em;}

#mainMenu {position:absolute; left:0; width:10em; text-align:right; line-height:1.6em; padding:1.5em 0.5em 0.5em 0.5em; font-size:1.1em;}

#sidebar {position:absolute; right:3px; width:16em; font-size:.9em;}
#sidebarOptions {padding-top:0.3em;}
#sidebarOptions a {margin:0 0.2em; padding:0.2em 0.3em; display:block;}
#sidebarOptions input {margin:0.4em 0.5em;}
#sidebarOptions .sliderPanel {margin-left:1em; padding:0.5em; font-size:.85em;}
#sidebarOptions .sliderPanel a {font-weight:bold; display:inline; padding:0;}
#sidebarOptions .sliderPanel input {margin:0 0 0.3em 0;}
#sidebarTabs .tabContents {width:15em; overflow:hidden;}

.wizard {padding:0.1em 1em 0 2em;}
.wizard h1 {font-size:2em; font-weight:bold; background:none; padding:0; margin:0.4em 0 0.2em;}
.wizard h2 {font-size:1.2em; font-weight:bold; background:none; padding:0; margin:0.4em 0 0.2em;}
.wizardStep {padding:1em 1em 1em 1em;}
.wizard .button {margin:0.5em 0 0; font-size:1.2em;}
.wizardFooter {padding:0.8em 0.4em 0.8em 0;}
.wizardFooter .status {padding:0 0.4em; margin-left:1em;}
.wizard .button {padding:0.1em 0.2em;}

#messageArea {position:fixed; top:2em; right:0; margin:0.5em; padding:0.5em; z-index:2000; _position:absolute;}
.messageToolbar {display:block; text-align:right; padding:0.2em;}
#messageArea a {text-decoration:underline;}

.tiddlerPopupButton {padding:0.2em;}
.popupTiddler {position: absolute; z-index:300; padding:1em; margin:0;}

.popup {position:absolute; z-index:300; font-size:.9em; padding:0; list-style:none; margin:0;}
.popup .popupMessage {padding:0.4em;}
.popup hr {display:block; height:1px; width:auto; padding:0; margin:0.2em 0;}
.popup li.disabled {padding:0.4em;}
.popup li a {display:block; padding:0.4em; font-weight:normal; cursor:pointer;}
.listBreak {font-size:1px; line-height:1px;}
.listBreak div {margin:2px 0;}

.tabset {padding:1em 0 0 0.5em;}
.tab {margin:0 0 0 0.25em; padding:2px;}
.tabContents {padding:0.5em;}
.tabContents ul, .tabContents ol {margin:0; padding:0;}
.txtMainTab .tabContents li {list-style:none;}
.tabContents li.listLink { margin-left:.75em;}

#contentWrapper {display:block;}
#splashScreen {display:none;}

#displayArea {margin:1em 17em 0 14em;}

.toolbar {text-align:right; font-size:.9em;}

.tiddler {padding:1em 1em 0;}

.missing .viewer,.missing .title {font-style:italic;}

.title {font-size:1.6em; font-weight:bold;}

.missing .subtitle {display:none;}
.subtitle {font-size:1.1em;}

.tiddler .button {padding:0.2em 0.4em;}

.tagging {margin:0.5em 0.5em 0.5em 0; float:left; display:none;}
.isTag .tagging {display:block;}
.tagged {margin:0.5em; float:right;}
.tagging, .tagged {font-size:0.9em; padding:0.25em;}
.tagging ul, .tagged ul {list-style:none; margin:0.25em; padding:0;}
.tagClear {clear:both;}

.footer {font-size:.9em;}
.footer li {display:inline;}

.annotation {padding:0.5em; margin:0.5em;}

* html .viewer pre {width:99%; padding:0 0 1em 0;}
.viewer {line-height:1.4em; padding-top:0.5em;}
.viewer .button {margin:0 0.25em; padding:0 0.25em;}
.viewer blockquote {line-height:1.5em; padding-left:0.8em;margin-left:2.5em;}
.viewer ul, .viewer ol {margin-left:0.5em; padding-left:1.5em;}

.viewer table, table.twtable {border-collapse:collapse; margin:0.8em 1.0em;}
.viewer th, .viewer td, .viewer tr,.viewer caption,.twtable th, .twtable td, .twtable tr,.twtable caption {padding:3px;}
table.listView {font-size:0.85em; margin:0.8em 1.0em;}
table.listView th, table.listView td, table.listView tr {padding:0px 3px 0px 3px;}

.viewer pre {padding:0.5em; margin-left:0.5em; font-size:1.2em; line-height:1.4em; overflow:auto;}
.viewer code {font-size:1.2em; line-height:1.4em;}

.editor {font-size:1.1em;}
.editor input, .editor textarea {display:block; width:100%; font:inherit;}
.editorFooter {padding:0.25em 0; font-size:.9em;}
.editorFooter .button {padding-top:0px; padding-bottom:0px;}

.fieldsetFix {border:0; padding:0; margin:1px 0px;}

.sparkline {line-height:1em;}
.sparktick {outline:0;}

.zoomer {font-size:1.1em; position:absolute; overflow:hidden;}
.zoomer div {padding:1em;}

* html #backstage {width:99%;}
* html #backstageArea {width:99%;}
#backstageArea {display:none; position:relative; overflow: hidden; z-index:150; padding:0.3em 0.5em;}
#backstageToolbar {position:relative;}
#backstageArea a {font-weight:bold; margin-left:0.5em; padding:0.3em 0.5em;}
#backstageButton {display:none; position:absolute; z-index:175; top:0; right:0;}
#backstageButton a {padding:0.1em 0.4em; margin:0.1em;}
#backstage {position:relative; width:100%; z-index:50;}
#backstagePanel {display:none; z-index:100; position:absolute; width:90%; margin-left:3em; padding:1em;}
.backstagePanelFooter {padding-top:0.2em; float:right;}
.backstagePanelFooter a {padding:0.2em 0.4em;}
#backstageCloak {display:none; z-index:20; position:absolute; width:100%; height:100px;}

.whenBackstage {display:none;}
.backstageVisible .whenBackstage {display:block;}
/*}}}*/

The Stationery Office

Publishers for the UK Government.

/***
|Name|TaggedTemplateTweak|
|Source|http://www.TiddlyTools.com/#TaggedTemplateTweak|
|Documentation|http://www.TiddlyTools.com/#TaggedTemplateTweakInfo|
|Version|1.6.1|
|Author|Eric Shulman|
|License|http://www.TiddlyTools.com/#LegalStatements|
|~CoreVersion|2.1|
|Type|plugin|
|Description|use alternative ViewTemplate/EditTemplate for specific tiddlers|
This plugin extends the core function, story.chooseTemplateForTiddler(), so that any given tiddler can be viewed and/or edited using alternatives to the standard tiddler templates.
!!!!!Documentation
>see [[TaggedTemplateTweakInfo]]
!!!!!Revisions
<<<
2009.09.02 [1.6.1] apply field-based template (if any) *before* tag-based template
| please see [[TaggedTemplateTweakInfo]] for previous revision details |
2007.06.11 [1.0.0] initial release
<<<
!!!!!Code
***/
//{{{
version.extensions.TaggedTemplateTweak= {major: 1, minor: 6, revision: 1, date: new Date(2009,9,2)};

if (!config.options.txtTemplateTweakFieldname)	
	config.options.txtTemplateTweakFieldname='template';

Story.prototype.taggedTemplate_chooseTemplateForTiddler = Story.prototype.chooseTemplateForTiddler
Story.prototype.chooseTemplateForTiddler = function(title,template)
{
	// get core template and split into theme and template name
	var coreTemplate=this.taggedTemplate_chooseTemplateForTiddler.apply(this,arguments);
	var theme=""; var template=coreTemplate;
	var parts=template.split(config.textPrimitives.sectionSeparator);
	if (parts[1]) { theme=parts[0]; template=parts[1]; }
	else theme=config.options.txtTheme||""; // if theme is not specified
	theme+=config.textPrimitives.sectionSeparator;

	// look for template using title as prefix
	if (!store.getTaggedTiddlers(title).length) { // if tiddler is not a tag
		if (store.getTiddlerText(theme+title+template))
			{ return theme+title+template; } // theme##TitleTemplate
		if (store.getTiddlerText(title+template))
			{ return title+template; }	 // TitleTemplate
	}

	// look for templates using custom field value as prefix
	var v=store.getValue(title,config.options.txtTemplateTweakFieldname);
	if (store.getTiddlerText(theme+v+template))
		{ return theme+v+template; }	// theme##valueTemplate
	if (store.getTiddlerText(v+template))
		{ return v+template; }		// valueTemplate

	// look for template using tags as prefix
	var tiddler=store.getTiddler(title);
	if (!tiddler) return coreTemplate; // tiddler doesn't exist... use core result
	for (i=0; i<tiddler.tags.length; i++) {
		var t=tiddler.tags[i]+template; // add tag prefix to template
		var c=t.substr(0,1).toUpperCase()+t.substr(1); // capitalized for WikiWord title
		if (store.getTiddlerText(theme+t))	{ return theme+t; } // theme##tagTemplate
		if (store.getTiddlerText(theme+c))	{ return theme+c; } // theme##TagTemplate
		if (store.getTiddlerText(t)) 		{ return t; }	    // tagTemplate
		if (store.getTiddlerText(c))		{ return c; }	    // TagTemplate
	}
	
	// no match... use core result
	return coreTemplate;
}
//}}}

/***
|Name|TaggedTemplateTweakInfo|
|Source|http://www.TiddlyTools.com/#TaggedTemplateTweak|
|Documentation|http://www.TiddlyTools.com/#TaggedTemplateTweakInfo|
|Version|1.6.1|
|Author|Eric Shulman|
|License|http://www.TiddlyTools.com/#LegalStatements|
|~CoreVersion|2.1|
|Type|documentation|
|Description|Documentation for TaggedTemplateTweak|
This plugin extends the core function, story.chooseTemplateForTiddler(), so that any given tiddler can be viewed and/or edited using alternatives to the standard tiddler templates.  To select alternative templates, a 'template prefix' is determined by using the tiddler's title or matching a tag value or using a value stored in a custom tiddler field.  
!!!!!Usage
<<<
The plugin first attempts to use the tiddler's //title// as a prefix added to the standard TiddlyWiki template titles, [[ViewTemplate]] and [[EditTemplate]] (i.e., ''TiddlerNameViewTemplate'' and ''TiddlerNameEditTemplate'').  This allows you to associate a custom template with a specific tiddler, without needing to add any special tags or custom field values to that individual tiddler.  

You can also define a tiddler's template prefix by using a //custom tiddler field// named 'template'.  If no corresponding template was found using the tiddler's title, then the tiddler's 'template' field value, if present, will be used as a prefix (e.g., if template='SomeThing', then [[SomeThingViewTemplate]] will be applied).
*You can redefine the //name// of the custom field used to store the template prefix.  For example, to use the name of a TiddlyWeb server-side 'bag' as a prefix (so that tiddlers from separate bags can have different appearances), add the following to a tiddler tagged with<<tag systemConfig>>:

If no template is found using the either the title or 'template' field, then each of the tiddler's tags is tried as a template prefix, until a corresponding template, if any, is found.  For example, any tiddlers that are tagged with ''<<tag media>>'' could find alternative templates named [[mediaViewTemplate]] and [[mediaEditTemplate]].
*To permit use of templates that have proper WikiWord tiddler titles (e.g., [[MediaViewTemplate]] and [[MediaEditTemplate]]), the plugin also attempts to use a capitalized form of the tag value (e.g., ''Media'') as a prefix.  //This capitalization is for comparison purposes only and will not alter the actual tag values that are stored in the tiddler.//
*If you are applying a systemTheme definition, the plugin also tries prepending the currently selected theme (specified by {{{config.options.txtTheme}}}) plus the 'section separator' (##) to the template name (e.g. ''[[SomeTheme##MediaViewTemplate]]'') so that the alternative template definitions can be contained as //sections// within a single systemTheme tiddler.
{{{
config.options.txtTemplateTweakFieldname='server.bag'; // use TiddlyWeb bag name as prefix
}}}
Lastly, if no alternative template is found at all, the standard [[ViewTemplate]] or [[EditTemplate]] definition as determined by the TiddlyWiki core handler is used.

''To add your own custom templates:''
>First, decide upon a suitable tag keyword to uniquely identify your custom templates and create custom view and/or edit templates using that keyword as a prefix (e.g., "KeywordViewTemplate" and "KeywordEditTemplate").  Then, simply create a tiddler and tag it with your chosen keyword... that's it!  As long as the tiddler is tagged with your keyword, it will be displayed using the corresponding alternative templates.  If you remove the tag or rename/delete the alternative templates, the tiddler will revert to using the standard viewing and editing templates.
<<<
!!!!!Examples
<<<
|Sample tiddler| tag | view template | edit template |
|[[MediaSample - QuickTime]]| <<tag media>> | [[MediaViewTemplate]] | [[MediaEditTemplate]] |
|[[MediaSample - Windows]]| <<tag media>> | [[MediaViewTemplate]] | [[MediaEditTemplate]] |
|[[CDSample]]| <<tag CD>> | [[CDViewTemplate]] | [[CDEditTemplate]] |
|<<newTiddler label:"create new task..." title:SampleTask tag:task text:"Type some text and then press DONE to view the task controls">> | <<tag task>> | [[TaskViewTemplate]] | [[EditTemplate]] |

//(note: if these samples are not present in your document, please visit// http://www.TiddlyTools.com/ //to view these sample tiddlers on-line)//
<<<
!!!!!Revisions
<<<
2009.09.02 1.6.1 apply field-based template (if any) *before* tag-based template
2009.07.31 1.6.0 added support for using custom field value as prefix
2009.05.04 1.5.2 check for tiddler exist *after* title-as-prefix (allows shadow tiddlers to use custom templates)
2009.01.06 1.5.1 reversed logic so that title-as-prefix takes precedence over tag-matched prefix
2008.12.18 1.5.0 added handling for using tiddler //title// as prefix (e.g., {{{SomeTiddlerViewTemplate}}}) 
2008.08.29 1.4.1 corrected handling for tiddlers with no matching tagged template when non-default theme is in effect (e.g., use "MyTheme##ViewTemplate").
2008.05.15 1.4.0 support use of *shadow* tagged templates (e.g., [[DiscussionViewTemplate]] created by [[DiscussionPlugin]])
2008.05.10 1.3.0 corrected handling for determining core template when using theme with sections
2008.05.01 1.2.5 added support for tagged templates stored as sections in a theme
2008.04.01 1.2.0 added support for using systemTheme section-based template definitions (requested by Phil Hawksworth)
2008.01.22 [*.*.*] plugin size reduction - documentation moved to [[TaggedTemplateTweakInfo]]
2007.06.23 1.1.0 re-written to use automatic 'tag prefix' search instead of hard coded check for each tag.  Allows new custom tags to be used without requiring code changes to this plugin.
2007.06.11 1.0.0 initial release
<<<

LJ Training provides both ITIL and Business skills training required to support Service Management.  This training benefits from having an experienced consultant bringing the work place into the classroom.

Previous training has included:

*Supplier (Vendor) Management
*Service Level Management Overview
*Preparing a Business Plan for ITIL
*ITIL Implementation Overview
*Moving to ISO/EC20000
*[[ITIL Overview]]

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce [[OGC]].

ITIL documents industry best practice for the support and delivery of IT services.  It was developed in the late 1980’s for the UK government but quickly gained credence in the business community as it is applicable to all organisations whose success depends on the effective use of IT.  The latest version of ITIL (version 3) covers the full Service Lifecycle:

*''Service Strategy''
*''Service Design''
*''Service Transition''
*''Service Operation''
*''Continual Service Improvement''

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce [[OGC]].

One of the main Objectives of ITIL is to assist IT service provider organisations “to improve IT efficiency and effectiveness whilst improving the overall quality of service to the business within imposed cost constraints”.

 
The specific goals of IT are to develop and maintain IT service that:

*Develop and maintain good and responsive relationships with the business
*Meet the existing IT requirements of the business
*Are easily developed and enhanced to meet future business needs, within appropriate time scales and costs
*Make effective and efficient use of all IT resources
*Contribute to the improvement of the overall quality of IT service within the imposed cost constraints.

Some benefits realised by many IT organisations through implementing ITIL and processes based on “best practice” guidelin es [1] include:

*Continuous improvement in the delivery of quality IT services
*Reduced long term costs through improved Return on Investment (ROI) or reduced Total Cost of Ownership (TCO) through process improvement
*Reduced risk of not meeting business objectives, through the delivery of rapidly recoverable, consistent services
*Processes and procedures that can be audited for compliance to “best practice” guidelines.

 [1] Research performed by the IT Service Management Forum [[itSMF]]
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce [[OGC]].

IT Service Management Forum

A not-for-profit organisation, promoting IT Service Management "best practice", standards and qualifications since 1991. 

You can find more information about the itSMF at http://www.itsmf.com/index.asp